Overview

The Terms " EIA Holidays " or " We" or " Us" or " Our" refer to Tek Travels DMCC and their affiliates, including but not necessarily limited to EIA Holidays Hong Kong Limited, EIA Holidays Europe B.V, EIA Holidays Brasil Agencia De Viagens E Reservas Ltda

EIA Holidays welcomes you (the " Customer" Or " You") to its websites ( the "Site" ). Reference to sites includes but not limited to websites and applications, whether accessed by computers, mobiles phone, tablets or any other device.

The Terms of Use –as defined below- apply to our services, directly or indirectly made available to you through whatever means, including online reservations, customer service requests, emails or otherwise. By accessing, browsing and using the Site and/or by making a reservation through EIA Holidays, you acknowledge and agree having read, understood and agreed to the Terms of Use.

You agree to use EIA Holidays sites in accordance with and subject to Terms of use. If you do not accept these terms of use then please cease the use of the sites immediately.

When you access any sub-site (whether belonging to an ‘associate’ of EIA Holidays or otherwise) through this site, then such sub-site may have its own terms and conditions of use which is specific to such sub-site. Sub-sites may contain such additional terms and conditions of use as may be set out in such sub-site.

These Terms and Conditions of Use and any additional terms posted on this Site together constitute the entire agreement between EIA Holidays and you with respect to your use of this Site.

Site and Its Contents

This Site is only for your official use. You shall not distribute, exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.

As long as you comply with the terms of these Terms and Conditions of Use, EIA Holidays grants you a non-exclusive, non-transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way.

Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions. Answers to such questions may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.

Ownership

All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the " Content "), are protected by copyright under international conventions and copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content.

There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by EIA Holidays or otherwise. By displaying them on this Site, EIA Holidays is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.

You may download such copy/copies of the Content to be used only by you for your personal use at home unless the subsite you are accessing states that you may not. If you download any Content from this Site, you shall not remove any copyright or trademark notices or other notices that go with it.

Policies of EIA Holidays
Cancellation and Amendment Deadline:

For each service booked and confirmed, you will be provided with a cancellation or amendment deadline along with the any cancellation charges that will apply if cancelled or amended after the Deadline.:

To avoid cancellation or amendment penalties, the confirmed travel component should be cancelled or amended before the date and time Specified on the cancellation and amendment deadline.

Bookings cancelled or amended after the cancellation and amendment deadline and before the check in date will be automatically invoiced with the cancellation or amendment charges.

Rates and Currency:

All rates quoted are net and non-commissionable, inclusive of all taxes and service charges except any city taxes, resort fee or other charges directly payable at the hotel by the guests.

You must pay the invoices in the same currency as they are raised. In case you are desirous of settling invoices in another currency, we may allow so only at our discretion at an exchange rate determined by us.

Booking Procedures for Hotels & Apartments:

If 9 rooms or more are requested it will be considered a group booking and the system will automatically redirect the request to the Group RFP (request for proposal) module.

Hotels / Apartments:

Hotels are classified as 5 star, 4 star, 3 star and 2 star and 1 star and apartments as standard and deluxe categories. The classification is provided to us by the supplier of the accommodation component and we endeavor to validate and authenticate this information. We cannot be held responsible or liable for any errata or inaccurate information provided to us by the supplier.

Images, descriptions and a list of amenities/facilities are also provided and this information is obtained from the supplier of the accommodation component.

The number of guests on the booking must equate to the room category e.g.: Single - 1 Adult, Double or Twin – 2 Adults, Triple - 3 Adults and Quad - 4 Adults. Extra beds for adults and children can also be requested and the system will automatically scan the database and display hotels with room types and categories that match the search criteria of the number of occupants allowed in the room as per the request.

If children are being booked, the child ages must be specified. In most cases the breakfast for children are not included in the rate especially when a child sharing the room is accomadated free of cost.

Cancellations & Amendments:

Confirmed bookings can be cancelled or amended without any charges prior to the cancellation and amendment deadline.

If a booking is cancelled or amended after the cancellation or amendment deadline, the charges will be displayed. On acceptance of the charges, the booking can be cancelled or amended and the system will automatically generate an invoice for the charges.

Bookings cannot be cancelled or amended after the check in date. A request should be made in writing to our reservationsdepartment to action these requests along with a letter mentioning the waiver granted by the hotel.

No Shows:

No refunds are possible for No Shows unless explicitly mentioned in the booking norms displayed at the time of making the booking.

Minimum Stays:

The system will automatically apply the minimum stay restrictions imposed by the supplier and display the rates and availability for the period of the minimum stay even if the request is for a period less than the minimum stay.

Refunds:

Refund requests will only be processed if received in writing within 30 days from the commencement date of the travel component.

Refund requests for partially utilized services will not be processed unless we receive written proof from the service provider that the guest has not utilized all the services in full as specified on our final confirmation and the supplier confirms in writing that a refund will apply to the un-utilized services.

Refund requests for fully un-utilized services will be processed only when we receive the written request. Refunds are subject to receiving confirmation from our supplier.

The refundable amount provided by the supplier is final including cases when no refund is applicable. A period of 21 days is required to process any refund requests. No claims would be entertained after a refund is processed.

Liability on Descriptions:

The descriptions of travel components contained on our website are provided to us by the travel component suppliers and passed on by us in good faith. We do not check or inspect the facilities or services which form part of any travel component. We accept no liability for the accuracy of travel component descriptions or details nor do we accept liability for any loss incurred by a You in relying on the descriptions

Liability on Onward sales:

Our contract for the sale of travel components is with You. A Consumer purchasing travel components contracts with You and not us ("Onward Sale"). The Onward Sale of travel components is the responsibility of You. We do not accept any liability for Onward Sales to a Consumer nor do we accept liability for anything which may go wrong with a travel component.

We are not responsible or liable for any dispute between You and a Consumer arising from the Onward Sale of a travel component by You to a Consumer. If any claim is made against us following an Onward Sale by You, that You will indemnify us against all losses, fees, expenses and costs arising as a result of that claim.

We are not liable to indemnify You against any negligence, failing, fault or omission on the part of any supplier, owner or controller of any travel component.

We always, in any of these circumstances, do our best to provide alternative arrangements or refund any sum already paid unless the supplier is bound by contracts with their suppliers which precede obtaining a refund from them to pass on to the client.

Credit Card Chargeback:

You may use your corporate credit card or customer’s credit card for making bookings. A customer’s credit card must only be used to pay for bookings of that same customer. You are solely responsible for ensuring that a genuine credit card is used for paying for bookings.

You take complete liability for any losses or damages arising out use of fake or stolen credit cards or from any chargeback.

Declaration:

You warrant that neither you nor any of your clients, stake holders or directors are on office of Foreign Assets Control (OFAC), Specially Designated Nationals (SDN) or Blocked Persons list.

You shall immediately advise us in writing if You or any of its shareholders or directors or clients be placed on the SDN List